Italo delay: Missed SBB connection (Oct 18)

Thierreengee76

Hello,

I am planning an international journey from Italy to Switzerland on October 18.

I have booked two separate tickets with a 1-hour transfer window at Milano Centrale, which I believe is a sufficient connection time under normal circumstances:

Incoming: Italo train arriving at Milano Centrale at 08:25

Outgoing: SBB train departing from Milano Centrale to Spiez at 09:25 (Supersaver ticket)

I am aware that Italo is a private operator and not an official member of the AJC (Agreement on Journey Continuation). However, if my Italo train gets heavily delayed on that day and I miss the 09:25 SBB train, what is SBB’s policy?

If I obtain an official ‘Certificate of Delay’ from Italo and present it alongside my tickets to the SBB station staff or train conductor, will I be allowed to take the next available SBB train to Spiez for free as a courtesy?

I would really appreciate any official guidance or practical advice on how SBB handles this specific situation for separate tickets.

Thank you!

Danhiel

Hello Thierreengee76

Sorry, as Italo is not a member of the AJC, you have to buy a new ticket.

SBB is not the only operator of your ticket, Trenitalia is responsible for Italy. You could ask at the FrecciaDesk (information point) at Milano Centrale for a courtesy, but I don’t think that they will accept. And SBB could also refuse your ticket, even if Trenitalia allows you to travel until Domodossola. Please note that in Switzerland, a surcharge of up to CHF 90 will be charged on top of the ticket price if you do not have a valid ticket.

For such problems, you could subscribe a travel insurance, but check first if this risk is covered.

Kind regards
Danhiel

Krist

I am actually travelling Milano Spiez on that date too. The EC trains are not open for booking yet, so I plan to wait til they are. (I’ll just try again in a month or so).

I suggest you wait too, and then just book the whole trip, including the EC service, in one transaction with Trenitalia. That way you have a comfortable trip, and a protected connection.