Can’t find the day saver pass tickets i purchased

Gadouxoac64

Hello

I purchased day saver pass for me and my partner in October from the app. After the payment process, I didn’t receive any email confirmation and can’t find any ticket on the app. Can someone please guide me? Many thanks

RolandP

Hello Gadouxoac64

May we refer to the answer provided here?

https://community.sbbswiss.org/d/25864-urgent-non-receipt-of-train-tickets-after-/4

Please kindly note in addition:
Although officially not required, we the SBB Community team, do suggest creating an SBB customer account before purchasing online tickets. By doing so, you cannot only see all tickets in your account, but you can also cancel them (if the fare allows the cancellation).

Kind regards,
Roland